The Glass Panopticon

After a full day of an email barrage about Facebook graphics, promotions and posts, I got stuck in traffic. I was bored and started perusing Twitter feeds to see who else was in traffic with me. Then I realized, there’s a marketing opportunity. Then I said…stop! Everything seems to be revolving around Facebook communities and Twitter feeds. A tornado in Dallas or Tupac’s hologram at Coachella, there was a good chance you knew about it through some social media vehicle.

I got home and this thought of an all-encompassing media sat on my shoulder like an angry Greek god, toga and all. It took a second to get out from all the minute details of social media to look at it from a 50,000-foot view. This all felt familiar and it hit me…Michel Foucault.

Michel Foucault was a French philosopher and social theorist who spent a great amount of his time on critical studies of social institutions. One of his most famous works was a book on the prison system titled Discipline and Punish. One concept of the book is the discussion of the Panopticon. In a Panopticon, a single guard has the ability to watch over many prisoners while the guard is unseen in his tower. Prisoners never know when they are being watched so they must act as if they are being observed. It becomes internal monitoring. An example of this is how sports stadiums are set up. The way seats are tiered is fantastic for the audience to watch the game, but it also allows for guards and security cameras to have full view of the fans. Follow me so far?

So Josh, we get it, you are nerd and enjoy philosophy, but what does this have to do with social media?

Social media has become a glass Panopticon. Continue reading

Posted in Social Media | Tagged , , , , , , , , , | 1 Comment

Say Hello to Maddie!

It’s a great day when you can get out of the office and do some work. Now, add a dog to the mix and it’s an awesome day. We have been working on a new commercial for the Austin Animal Center and this week we shot the footage.

Say hello to Maddie, the star of the commercial! She was super sweet and to be honest, showed more patience than I would have been able to muster. The commercial will be finished soon, but here’s a quick peek at Maddie’s trip around Austin. Continue reading

Posted in MOSAK Goodness | Tagged , , , , , , , , , , | 1 Comment

Handling Negative Posts

It shouldn’t be a surprise to learn that I’ve felt a transparent and honest strategy is the most important piece of any social media plan.  This isn’t something new or cutting edge.  Gary Vaynerchuk preaches it. Christopher Penn has been talking about it for years. Followers and fans process the honest information and trust is built between the business and its supporters. Not everything can be detailed and explained, but responding and posting content that is authentic and candid can encourage a strong relationship.

So what happens when your social media platforms start to get hammered with comments, video content and reviews that are negative and/or false?  You can’t delete the comments.  You can’t tell people to “stop it.” Now, if the comments are true deep down issues within your brand, then your problems are bigger than social media. Social media is a mirror in that aspect.  If you produce roller skates and the wheels fall off after 5 minutes, Facebook is the least of your problems.  However, sometimes negative comments have nothing to do with your actual product.  The issues may arise from laws or rules put into place by a bigger institute than your own. For example, you might be a boutique whiskey distiller and people are upset they can’t get your spirits in their home state. While people may think the distiller is ignoring their state, the reasoning has nothing to do with the brand and everything to do with state law.  That doesn’t stop the negative comments from creeping in.

So what does your brand do?  We put together a quick checklist to help you out. Continue reading

Posted in Best Practices, Social Media | Tagged , , , , , | Leave a comment

It’s the End of the World as We Know It!

2012! The end of the Mayan Calendar. The end of history. And your last chance to take advantage of all these great offers! I go back and forth about the effectiveness of using pseudo-holidays in our sales pitches. How many sales have you seen in the last few years that are based on the arbitrary pseudo-holidays like 11-11-11 or Tax Day? And 2012 promises to be the granddaddy of them all with Leap Day, Election Day and End of the World. Though personally I think election day and the end of the world have the chance to be synonymous this year.

As a marketer I can clearly see the value in taking advantage of a day that already has high top of mind awareness. There’s no doubt people will be talking about Leap Day. And the marketing opportunities for the End of the World are limitless. I’m waiting to see how many times I see a message which subtly implies “buy it today, if the world ends tomorrow you don’t have to pay for it.” Continue reading

Posted in Marketing | Tagged , , , , | Leave a comment

2012 Social Media Resolution

Over the winter holidays, I went to some fantastic parties. I am not trying to brag and prove that I’m popular. I wasn’t invited to all of them. Some I crashed. Most of the parties were work or industry related. Everyone spoke the same marketing or social media language and everyone related to each other’s stories of Facebook fails and marketing triumphs. Then there was my parent’s annual Christmas party. It’s mostly attended by friends of my parents and friends of my sister and her husband. I just float around trying not to get drawn into a question about why I’m not married yet. However, a few conversations popped up asking about my new job and what I now did for a living.

My first response was wordy, technical and over the head of the retired oncologist that had asked me the question. Asked again by someone else and the response was a little more concise and manageable. Continue reading

Posted in Social Media | Tagged , , | Leave a comment

Keeping Up With The Joneses

Disclaimer: This is not a post about our research guru, Andy Jones.

It isn’t easy to keep up with every little change that goes on in the social media world. As soon as you get comfortable with one platform, it suddenly changes. I’m looking at you, Facebook. It can also be difficult to know which platform is up-and-coming, which software you should use and which monitoring service to jump on. We try to keep up with it as best as we can at MOSAK.

If you hadn’t heard, there are new changes on the way for YouTube. They’re changing their layout and the layout looks much more “social.” I hate using that descriptive, but it seems to be the way things are going. Continue reading

Posted in Social Media | Tagged , , , | Leave a comment

Getting Branded

This has been an amazing few weeks for me. You see…I’m a St. Louis Cardinals guy. Ask any of my friends what I am most passionate about in life and they will tell you the Cardinals top the list. Secretly I think many of them are jealous because they root for crappy teams but that’s not really my problem. Being a St. Louis Cardinals guy defines me to some degree or another. It changes the way I interact with others. When you attack my team then you are attacking me. I’ve often thought that life would be a little easier if people just walked around with a convenient list of their likes and dislikes to hand out. There’s nothing worse than getting to know someone and really enjoying their company only to have to end the friendship because they have the bad taste to be Chicago Cubs fan or a Kansas Jayhawk fan.

While the Cardinals may be the thing that I’m most passionate about, they’re not the only brand that defines me. If you asked (which you probably will….I’m kind of awesome) I would also say I’m an

Pepsi Guy
iPhone Guy
Gillette Guy

These are the brands that I identify with. That in some way, shape or form say something about me. Continue reading

Posted in Marketing | Tagged , , | Leave a comment

Best Practices for Web Banner Advertising

We are starting to wrap up our Digital Best Practice series. This week we address Web Banner Advertising Best Practices. Future best practice installments concerning website design will continue over the course of the next few weeks. We would love your comments and discussion. Thanks!

Using web banner advertisements is not easy. If you try to make a banner that stands out on a website page, you end up annoying people. So then you try to make a banner that doesn’t annoy people and no one pays attention to it.  So what do you do? You need to find your own middle ground and that is not always easy. Hopefully these tips help you find your middle ground.

Simplify – It is important to have a clear message with an obvious image. Use a bold headline. Limit your text and try not to explain everything. Your explanation can be presented on the linked splash page. If you choose to use animation, try to keep it low key and not too ridiculous.

Placement – It is best to have your banner ad above the fold of any webpage. The ad needs to be seen right away. Continue reading

Posted in Best Practices, Marketing | Tagged , , | Leave a comment

Email Marketing Best Practices Part 2

As we continue our Digital Best Practice series, we discuss the second part of Email Marketing Best Practices. Future best practice installments concerning banner advertising and website design will continue over the course of the next few weeks. We would love your comments and discussion. Thanks!

Design, Design, Design

Make it match – Your email messaging is an extension of your brand. Your logo and color scheme help to create consistency and add a feeling of familiarity for your subscribers.

Text for images – For the majority of subscribers, their specific email client disables email images. When constructing your email, the images included should have descriptive text set for an alternative attribute. This way your message does not turn invisible.

Campaign not newsletter – Sending a laundry list of information in a newsletter is a chore for your subscriber. Give them specific messaging on an important and related topic. Continue reading

Posted in Best Practices, Marketing | Tagged , , , | Leave a comment

Email Marketing Best Practices Part 1

As we continue our Digital Best Practice series, we discuss Email Marketing Best Practices. Future best practice installments concerning email marketing and website design will continue over the course of the next few months. We would love your comments and discussion. Thanks!

Even with the growth of social media, email marketing is an important arm of your marketing plan. More and more companies are using email to spread their messaging, so it’s important to make sure your message rises to the top. Gmail Priority Inbox and other tools are pushing your automated emails to the bottom of inboxes. To lessen the effect of tools like Gmail Priority Inbox on your email marketing plan, be sure to develop your strategy, engage new customers and keep your current customers. Here are some tips to help your email marketing campaigns succeed.

Nuts and Bolts

Permission – Your subscribers need to ask you to email them. Without asking for permission, your spam rates will rise and people will ignore the emails. Give them the option of joining your specific email list and opting out.

Set expectations – Once your subscribers have opted-in, let them know how many emails and the kind of content they can expect. Continue reading

Posted in Best Practices, Marketing | Tagged , , , , | Leave a comment